Roadrunner RV Rental
1. REQUIREMENTS FOR RENTAL: The primary renter must possess a valid US driver's license/ID. The primary renter is defined as the person listed as the primary renter on the reservation form. The Primary Renter must provide all information listed on the Reservation Request Form and must sign the Terms & Conditions. The Primary Renter is responsible for the safe operation of the trailer and must comply with the Terms and Conditions as set forth herein. If you do not meet all of these criteria or you do not provide all of the information on the reservation form, we cannot rent our trailer to you. Remember, you do not have a reservation until we receive and verify the completed Reservation Request Form and we receive payment of the reservation fee. Trailer must be returned to us by noon on day of return to avoid additional rental fee.
2. RESERVATIONS: Reservations request form must be completed online and reservation and rental fees must be paid to hold reservations in calendar. A minimum of three nights rental is required. The reservation fee is equal to one night’s rental at the regular rate. The reservation fee is not refundable. The reservation fee will be applied to your total rental cost. If you have to cancel your reservations and you reschedule with new reservations within one year of the original reservation date, your reservation fee will be applied to your new reservations. Your reservation will not be effective until the invoice for your reservation fee is paid. Full payment for all rental fees must be made before we delivery of the trailer.
3. RENTAL RATES: The rates for the trailer are based on nightly, weekly, bi-weekly and monthly rental. Arizona Sales Tax, Marana City Tax and Arizona Vehicle License Tax applies to all nightly rental fees. Payment for all rental costs must be made before we deliver the trailer. This reservation fee is non-refundable. If reservations are canceled, the reservation fee will not be refunded.
4. CLEANING AND SANITATION FEE: A sanitation fee of $100, the remaining nightly rental fee and refundable security deposit will be on your final invoice and invoice must be paid before the delivery date. The sanitation fee covers reasonable cleaning of the interior and exterior of the travel trailer, dumping and cleaning the gray and black holding tanks, and refilling the propane fuel tanks. This fee does not cover the actual cost of propane or any fuel used. Propane tanks go out full and will be refilled upon trailer return. We will refill the propane tanks and deduct the actual cost from the security deposit. Holding tanks do not need to be emptied before returning the travel trailer. The cleaning and sanitation fee does not cover excessive cleaning required by excessive amounts of dirt, upholstery stains, odors, excessive mud or dirt on the exterior or any other discrepancy requiring unusual cleaning effort. We will deduct the additional cost of excessive cleaning from the security deposit. Please help us keep your costs down by keeping the travel trailer reasonably clean.
5. SECURITY DEPOSIT: The refundable $500 security deposit will be on your final invoice and must be paid before the pick up date. The security deposit will be refunded after we inspect the travel trailer and verify that no excessive cleaning is required and the trailer has not been damaged no items are missing. Also, failure to return the trailer on time may result in additional rental fees, which will be deducted from the security deposit. Any discrepancies, missing items or damage to trailer will be deducted from the security deposit. Renter is responsible for any damages and repair costs acquired during rental. You may be charged for "loss of use" if trailer cleaning and/or repairs and/or delayed return cause the loss of the next rental.
6. TRAILER is available for delivery only.
7. AWNING USE: Please remember to roll up awning whenever you are not going to be at the trailer or if you are in windy conditions. You will be responsible for any damage to the awning. The costs to repair the awning range from $100 to over $1,000.
8. NO PETS: Pets of any kind are NOT allowed in our trailer. If we discover pet hair, odors, stains and/or damage caused by pets inside the travel trailer you will be charged additional fees. The costs for extra cleaning and any repairs will be deducted from the security deposit. You will also be responsible for any costs due to damage repairs. You may be charged for "loss of use" if trailer cleaning and/or repairs cause any delays in making trailer available for the next rental.
9. NO SMOKING: Smoking is NOT allowed in our trailers. If we discover evidence of smoking inside the trailer you will be charged additional fees for deodorizing and sanitizing and for any damage. These costs will be deducted from your security deposit. You will be responsible for any additional costs to repair damages. You may be charged for "loss of use" if trailer cleaning and/or repairs cause any delays in making trailer available for the next rental.
10. TOW VEHICLE REQUIREMENTS: The tow vehicle owner is responsible for making sure the tow vehicle is capable of safely towing our travel trailers. The tow vehicle must be in good repair with good brakes, safe tires and no indications of any safety problems. The tow vehicle must be equipped with a 2" hitch receiver mounted 26” or less from the ground (if hitch is above 26", please contact us to verify we will be able to accommodate your vehicle), a 7-way trailer wiring plug and a 12-volt power outlet in the cab of the tow vehicle. The 7-Way trailer-wiring plug must have the “12 volt trailer battery charge terminal” connected to the tow vehicles battery. Both the tow vehicle and towing hitch weight capacities must meet or exceed the loaded weight of the trailer rented. You must load your tow vehicle for your trip before you pick up of the trailer. You must be able to close the rear door, hatch or tailgate after tow vehicle is loaded. You cannot have quads, bikes or gear of any kind protruding beyond the rear opening of the tow vehicle. If your tow vehicle is lifted or customized or is older than 10 years, you must contact us before reserving so that we can inspect the vehicle and verify it is capable of towing. We provide the ball and ball mount, weight-distribution system, and electric brake controller. If your tow vehicle does not meet all of these requirements at the time of pick up you will not be able to leave with the travel trailer. You will not receive a refund of rental fees if your vehicle is not capable of towing the trailer you reserved. Please see our website for additional information about towing requirements and trailer weights. You may make an appointment with us to inspect your tow vehicle prior to pick up to avoid any delays.
11. ROADSIDE ASSISTANCE: We do not provide roadside assistance of any kind. The primary renter must have RV RoadsideAssistance in effect during rental period (i.e. AAA Plus RV or equivalent that covers a "rented" RV). The Primary Renter must be in the tow vehicle (driver or passenger) while it is towing the rented trailer. Should a breakdown or disablement occur, the primary renter must contact Roadside Assistance as soon as safely possible and make the necessary arrangements to get the appropriate roadside assistance for the vehicle and rented trailer. If the trailer is disabled, the primary renter must take reasonable and safe action required to get the rented trailer repaired at roadside or transported by Roadside Assistance to the nearest repair facility. If the breakdown or disablement was not the fault of the tow vehicle driver or due to collision or vehicle accident, then we will cover the cost of necessary repairs. The Primary Renter must contact us at Roadrunner RV Rental as soon as safely possible after a breakdown or disablement occurs. Renters are not allowed to make repairs of any kind to the rented travel trailer, including changing tires. Our goal is to get the necessary repairs done as quickly and safely as possible and get you and your family on your way to continue your vacation. However, if this is not possible, we are not responsible for incidental expenses related to breakdown or disablement. We will not reimburse you for hotel stay, rental car, missed reservations or any other expense you incur as a result of rented trailer breakdown or disablement delay. We will refund your rental fees for lost nights once the rented trailer is returned to us. If you experience a breakdown or disablement, turn on the tow vehicle’s flashing hazard lights and move the tow vehicle and trailer as far as safely possible on to the right shoulder of the roadway. Weather and safety permitting, get out of the tow vehicle and move a safe location. If safety permits, place the orange safety triangle 100 feet up stream from the back of the trailer. Call for help. Do not stand near the tow vehicle or trailer. If safety permits, you may disconnect the trailer from the tow vehicle and drive to a safe location. Do not put yourself or your passengers at risk by attempting to make repairs or change a flat tire on the side of the road.
12. APPLIANCE OPERATION: Appliances are provided for convenience only and are not guaranteed against failure. Operating instructions for all appliances are provided and the Primary Renter is responsible for safe operation of all appliances associated with the rented trailer. AC power is required for air conditioner, microwave, TV and to recharge batteries on trailer.
13. PICK UP/DROP OFF, DELIVERY/RETRIEVAL: If we deliver the rented trailer, the primary renter or a responsible representative must be present at the time of delivery. Set up of the trailer takes about 30 minutes. We will not deliver to any site that violates our travel restrictions or any of our terms and conditions. It is your responsibility to ensure the delivery site is suitable for our trailers. No one needs to be present for us to retrieve the trailer after delivery as long as the trailer is secure and we have unrestricted access to the trailers location. You are responsible for any theft or damage that occurs before we retrieve the trailer. If no one is present at the time of delivery or if we are unable to retrieve the trailer due to restricted access you will be charged additional delivery and setup fees and/or additional rental fees.
14. We reserve the right to refuse any applicant we believe to be unable or unwilling to comply with our terms and conditions as set forth herein or that we believe presents an unacceptable safety concern. We believe in treating everyone with fairness and respect and will not refuse service to anyone based on gender, marital or civil partnership status, sexual orientation, color, race, ethnic origin, religion, disability, age or any other irrelevant condition.
15. Privacy Policy: We do not sell or provide your personal information to other entities. We do not take credit cards or other personal information over the phone. The information you provide on our reservation form is used to invoice you, the customer. You will be invoiced via the email address you provide on your reservation form. Invoices are paid via secure online server.